OT VENDOR SUPPORT

Operational Technology Remote Support

Controlled access for approved vendors supporting Straumann OT infrastructure.

How it works

01

Enter the session key

Enter the session key provided by Straumann Support.

02

Run the support client

A small support client is downloaded. Open it to join the session.

03

Get support

A Straumann specialist will guide you. Session activity is logged; recording may be enabled depending on policy.

Connect to a Support Session

If you received a session key from Straumann Support, enter it below.

Session Key Show Session Key Help Window

Before you start

This portal is intended for vendors and providers supporting Straumann OT infrastructure. Access is granted and supervised by Straumann OT Support.

  • All actions performed are tracked and logged and may be reviewed for security purposes.
  • Limit actions strictly to the agreed support scope. Do not access unrelated systems or data.
  • If you are unsure about a requested action, stop and confirm with Straumann OT Support before proceeding.

Ad-hoc sessions are time-limited (up to 10 minutes) and session data exchanges are logged. Recording may be enabled depending on policy.

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Encrypted in transit

Connections use encrypted channels (TLS).

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Authorized staff only

Only approved Straumann support representatives can initiate a session.

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Logging & traceability

Session data exchanges are logged for security and compliance.